Contact Us
A real person answers. Whether you want a quote, have a question about a course, need help with a payment, or want to raise a complaint — here is exactly how to reach us.
Email Us
Best for detailed enquiries, quotes and anything you need in writing. Replies within 1 working day.
Registered Address
Webphiser Software & Education Services
House No 123, Sector 6
Bahadurgarh, Haryana 124507
India
Registered place of business. Please fix an appointment before visiting.
Business Hours
Monday – Saturday
9:00 AM – 7:00 PM IST
Closed on Sundays and public holidays. Class schedules may extend beyond these hours by arrangement.
Billing & Payments
Failed payments, duplicate charges, receipts and refund requests. Quote your transaction reference.
Grievance Officer
Pankaj Jha
contact@webphiser.com
For unresolved complaints and data protection matters, as required under Indian IT rules.
Business Details
Who to Contact, and For What
We are a small team, so everything reaches us through the same email and phone number. To get a faster answer, tell us upfront which of these you need:
| Your reason for writing | What to include | We respond in |
|---|---|---|
| Project enquiry or quote | What you want built, rough budget and timeline | 1 working day |
| Course enquiry or enrolment | Student's age, current level and program of interest | 1 working day |
| Payment or billing issue | Transaction reference, amount, date and time | 1 working day |
| Refund or cancellation request | The details listed in our Refund Policy | 2 working days |
| Access not received after payment | Order ID and the email used at checkout | 1 working day |
| Privacy or data request | Which right you are exercising, and proof of identity | 30 days (statutory) |
| Complaint or escalation | What happened, when, and what you would like done | Acknowledged in 48 hours |
Our Response Commitment
Every enquiry gets a human reply. We do not use automated ticket deflection, and we do not leave paying customers without an answer.
- Acknowledgement — within 1 working day of receiving your message;
- Substantive reply — within 2 working days, or an honest estimate of when we can answer properly;
- Payment problems — treated as priority and picked up the same working day wherever possible;
- Working days mean Monday to Saturday, excluding public holidays in India.
If you have written and heard nothing within 2 working days, please call. Occasionally mail is caught by spam filters in one direction or the other.
Grievance Redressal
If your issue has not been resolved to your satisfaction through normal support, you may escalate it to our Grievance Officer, appointed in accordance with the Information Technology Act, 2000 and the rules made under it, and with the Consumer Protection (E-Commerce) Rules, 2020.
- Grievance Officer: Pankaj Jha
- Entity: Webphiser Software & Education Services
- Email: contact@webphiser.com — please write "GRIEVANCE" in the subject line
- Phone: +91 9205823124
- Address: House No 123, Sector 6, Bahadurgarh, Haryana 124507, India
Grievances are acknowledged within 48 hours and resolved within 30 days of receipt. Please include your name, contact details, a clear description of the issue and any relevant transaction references.
Before You Write
Many questions are already answered in our published policies. It may be quicker to check these first:
- Terms & Conditions — what we commit to, and what we ask of you;
- Refund & Cancellation Policy — cancellation windows, refund percentages and timelines;
- Service Delivery Policy — when and how you receive access after paying;
- Privacy Policy — what data we hold and your rights over it;
- Pricing — how our courses and projects are priced;
- Disclaimer — the limits of what we promise.