Service Delivery Policy
Everything we sell is delivered digitally — there is nothing to ship. This page explains exactly how and when you get access after paying, and what to do if it does not arrive.
Service Provider
1. Summary
We sell services, not goods. Nothing is couriered or posted. Payment confirmation reaches you immediately, onboarding details within 24 hours, and your first scheduled session or project kick-off is agreed with you in writing before you pay.
| What you bought | How it is delivered | When |
|---|---|---|
| Payment receipt | Email from us and from the payment gateway | Immediately — within minutes |
| Course enrolment confirmation | Email with schedule, joining link and onboarding steps | Within 24 hours of payment |
| Live classes (group or 1-on-1) | Online video session at the agreed slot | From the agreed batch start date |
| Course materials and recordings | Shared digitally through our learning channel | Progressively, alongside each session |
| Development project work | Source code, deployment, credentials and documentation | Per the milestones in your Statement of Work |
| Certificate of completion | Digital PDF by email | Within 7 working days of completing the program |
2. No Physical Shipping
Webphiser Software & Education Services provides education and software development services delivered entirely online. We do not sell, stock or dispatch any physical product.
Accordingly:
- There are no shipping charges, courier fees or delivery charges of any kind;
- There is no tracking number, consignment note or dispatch date, because nothing is dispatched;
- We do not collect a shipping address at checkout — only the billing details the payment gateway requires;
- No customs duty, import fee or octroi arises on anything we provide.
This page exists because payment providers require a delivery policy. For us, "delivery" means granting access to a service, and the timelines below are what we commit to.
3. Order Confirmation
When a payment succeeds, two things happen straight away:
- The payment gateway sends you its own transaction confirmation to the email or phone number registered with it;
- We send a confirmation email to the address you gave us, recording what you paid for and the amount.
If a payment is debited but you receive no confirmation within 30 minutes, do not pay again. Contact us with the transaction reference — see Section 10. Failed and duplicate payments are handled under our Refund & Cancellation Policy.
4. Course Delivery
Our programs — Tech Explorers, Developer Launchpad, Income Accelerator Program and Custom Tech Stack Prep — run as scheduled live cohorts rather than pre-recorded libraries you unlock instantly.
The sequence is:
- Within 24 hours of payment — you receive an onboarding email confirming your batch, the weekly schedule, the joining link and how to reach your trainer;
- Before the batch begins — you are added to the learning channel used for that cohort, where materials and announcements are posted;
- From the batch start date — live sessions run at the agreed times for the duration of the program;
- Throughout — notes, exercises, project briefs and any session recordings are shared digitally as the course progresses.
Where you enrol close to a batch start date, delivery begins with that batch. Where the next batch is some weeks away, the start date is confirmed to you in writing before you pay, and that date is what governs.
5. 1-on-1 & Group Sessions
For one-to-one engagements, session slots are agreed directly with you and scheduling normally begins within 2 working days of payment.
- Sessions are delivered over video call at the time slot confirmed with you;
- A joining link is sent ahead of each session, or a standing link is provided for the engagement;
- Rescheduling by either side follows the notice periods set out in our Terms & Conditions;
- Group classes run to a fixed timetable published at enrolment.
6. Development Projects
Custom software, mobile app, SaaS, AI agent and automation engagements are delivered against the milestones recorded in your Statement of Work (SOW). There is no single "delivery date" — delivery is incremental.
- Kick-off normally happens within 3–5 working days of the advance payment clearing, unless a later start is agreed;
- Milestone deliverables are handed over on the dates set in the SOW, through a repository, staging environment or shared drive;
- Final handover includes source code, deployment access, credentials and agreed documentation, released once the final invoice is settled;
- Progress updates are shared at the cadence agreed in the SOW.
Project timelines assume you provide requirements, content, approvals and third-party access when needed. Delays on that side move the delivery dates correspondingly, as set out in our Terms & Conditions.
7. Materials & Certificates
All course materials — notes, slides, exercise files, starter repositories and any recordings — are delivered digitally through the learning channel for your cohort. No printed material is posted.
Certificates of completion are issued as digital PDFs by email, typically within 7 working days of finishing a program and meeting its attendance and submission requirements. As explained in our Disclaimer, these certify participation in a WebPhiser program and are not government-recognised qualifications.
Access to materials continues for the period stated at enrolment. Materials remain our intellectual property and are licensed to you for personal learning only — see our Terms & Conditions.
8. What You Need
Because delivery is entirely online, you are responsible for having:
- A computer capable of running the tools taught in your program;
- A stable internet connection sufficient for video calls;
- A working email address, monitored regularly — this is our primary delivery channel;
- The ability to install the free software the course requires.
Please add contact@webphiser.com to your contacts. Onboarding emails occasionally land in spam or promotions folders, and a missed email is the most common cause of a "delivery" problem.
9. Delays & Rescheduling
Occasionally a batch start moves — usually because minimum enrolment has not been reached, or because of trainer illness or a technical failure. If that happens we will tell you as soon as we know, with a revised date.
Where we cause a material delay, you may choose:
- To move to the revised schedule at no extra cost;
- To transfer to another batch or program of equivalent value;
- To cancel and receive a refund in accordance with our Refund & Cancellation Policy.
Sessions missed because of events beyond our reasonable control are rescheduled rather than forfeited, as described in the force majeure clause of our Terms & Conditions.
10. If You Don't Receive Access
If 24 hours have passed since payment and nothing has arrived, work through this:
- Check spam, promotions and updates folders for mail from contact@webphiser.com;
- Confirm the email address you entered at checkout was correct — a typo here is the usual culprit;
- Contact us by email or phone with your name, the transaction reference or order ID, the amount, and the date and time of payment.
We acknowledge such reports within 1 working day and restore or re-send access within 2 working days. If we genuinely cannot deliver the service you paid for, you receive a full refund under our Refund & Cancellation Policy — you will not be left having paid for something undelivered.
11. International Clients
We work with clients outside India. Because delivery is digital, there is no shipping restriction, customs process or geographic limitation on receiving our services.
- Sessions are scheduled in a slot that works across both time zones, agreed in advance;
- Payments are accepted in the currencies our payment gateway supports at the time;
- Currency conversion rates and any cross-border charges are set by your bank or card issuer, not by us;
- Any withholding tax obligations in your jurisdiction remain yours.
12. Changes to This Policy
We may revise this policy as our services evolve. The current version, with its "Last updated" date, always appears on this page and applies to purchases made after it is published. Purchases already made are governed by the version in force at the time of payment.
13. Contact Us
For any question about delivery of a service you have paid for:
- Entity: Webphiser Software & Education Services
- Email: contact@webphiser.com
- Phone: +91 9205823124
- Hours: Monday – Saturday, 9:00 AM – 7:00 PM IST
- Address: House No 123, Sector 6, Bahadurgarh, Haryana 124507, India