Refund & Cancellation Policy
Clear windows, stated percentages, no fine print. This page tells you exactly what you get back and when, whether you are cancelling a course seat or a development engagement.
Refunds Are Issued By
1. Quick Summary
The essentials, before the detail:
- Refunds are always returned to the original payment method — never in cash, never to a different account.
- Approved refunds are processed within 5–7 business days, and your bank may take a few days more to post the credit.
- Cancel a course before the batch starts and you get a full refund, less payment gateway charges.
- If we cancel a batch, you get a 100% refund with no deductions, or a free transfer to another batch — your choice.
- All refund requests go to contact@webphiser.com and are acknowledged within 2 business days.
This policy forms part of our Terms & Conditions. Where a signed agreement or SOW sets different refund terms for a specific engagement, that document prevails for that engagement.
2. Education Programs (Group Batches)
This applies to Tech Explorers, Developer Launchpad, the Income Accelerator Program and Custom Tech Stack Prep when taken as a group batch. The refundable amount depends on when you cancel relative to the batch start date.
| When you cancel | Refund | Notes |
|---|---|---|
| Any time before the batch start date | 100% less payment gateway charges | No questions asked |
| Within 7 days of the start date, having attended 2 sessions or fewer | 75% of the fee paid | Covers the seat we held and the sessions already delivered |
| After 7 days, or having attended more than 2 sessions, but before 25% of the program is delivered | 50% of the fee paid | — |
| Once 25% or more of the scheduled sessions have been delivered | No refund | A one-time transfer to a later batch may be offered at our discretion |
Sessions are counted as delivered, not attended. Because every session is recorded and made available to you, a session you chose not to attend still counts as delivered.
2.1 Instalment plans
If you are paying in instalments, the refund is calculated against the total amount you have actually paid to date, using the same percentages. Cancelling ends your obligation to pay future instalments, but does not entitle you to a refund beyond the table above.
2.2 Batch transfers
Prefer to move rather than cancel? Ask us. A transfer to a later batch of the same program is free if requested before the batch starts. After the batch has started, one transfer may be permitted at our discretion, subject to seat availability, and may attract an administrative fee.
3. 1-on-1 Sessions
1-on-1 slots are reserved exclusively for you and block an instructor's calendar, so notice matters.
| Situation | Outcome |
|---|---|
| Rescheduled with 24 hours' notice or more | Free reschedule, no charge |
| Rescheduled with less than 24 hours' notice | One free reschedule allowed per program; after that the session is treated as delivered |
| No-show without notice | Session treated as delivered, no refund or reschedule |
| Instructor cancels or is unavailable | Rescheduled free of charge at a time that suits you, or refunded in full |
| Cancelling a prepaid package part-way through | Refund of unused sessions at the per-session rate, less an administrative fee |
Where a package was bought at a discount, unused sessions are refunded at the undiscounted per-session rate applied to the sessions already used, with the balance returned.
4. Software Development Projects
Development engagements are milestone-based and staffed in advance, so refunds track the work actually done.
| When you cancel | Refund |
|---|---|
| Before the discovery phase begins | 100% of the advance, less payment gateway charges |
| During discovery, before project kickoff | Advance less the discovery effort already spent, charged at the agreed rate |
| After kickoff, mid-milestone | Pro-rata refund against completed milestones; work in progress is billed at the agreed rate |
| After a milestone has been delivered and accepted | No refund for that milestone; remaining unstarted milestones are refunded in full |
On cancellation we hand over all completed and paid-for deliverables, together with source code and documentation for the milestones you have paid for. Intellectual property transfers as set out in clause 9 of our Terms & Conditions.
Third-party costs already committed on your behalf — licences, cloud infrastructure, domains, paid APIs — are non-refundable and will be deducted or invoiced separately.
4.1 If we fail to deliver
If we miss an agreed milestone by more than 30 days for reasons within our control, and cannot resolve it after written notice, you may cancel and receive a full refund of amounts paid for undelivered work.
5. If We Cancel
Occasionally we may need to cancel or postpone a batch — most often when minimum batch strength is not reached, or an instructor becomes unavailable at short notice.
If that happens, you choose:
- A 100% refund with no deductions whatsoever — we absorb the gateway charges; or
- A free transfer to the next available batch of the same program; or
- A credit of the full amount towards any other WebPhiser program, valid for 12 months.
We notify you as early as we reasonably can, and refunds under this section are prioritised and processed within 5 business days of your instruction.
6. Non-Refundable Items
The following are not refundable under any circumstances:
- Sessions already delivered, whether or not you attended them;
- Milestones delivered and accepted in a development engagement;
- Third-party costs already incurred on your behalf — licences, cloud hosting, domains, paid APIs, app-store fees;
- Payment gateway and bank charges on the original transaction, except where we cancel;
- Fees where enrolment or engagement was terminated because you breached clause 8 (Acceptable Use) or clause 10 (Course Material Licence) of the Terms & Conditions;
- Requests made after the applicable window in the tables above has closed;
- Certificates, assessments or add-on services already issued or delivered.
Serious illness, bereavement or a comparable emergency? Write to us with supporting documentation. We will review the request on its merits and may offer a transfer, a credit or a partial refund outside the standard windows. This is discretionary, and we would rather look at your situation than hide behind a table.
7. How to Request a Refund
Email contact@webphiser.com with the subject line "Refund Request". Include:
- Your full name and the registered email and phone number;
- The program name and batch, or the project name;
- Payment date, amount, and the transaction ID or payment reference;
- The reason for the request — brief is fine, but it helps us improve;
- For a student under 18, the request must come from the parent or guardian who enrolled them.
Then:
- We acknowledge within 2 business days;
- We verify the payment and check it against the applicable window;
- We confirm the decision and the exact refundable amount in writing, within 7 business days of your request;
- On approval, the refund is initiated to your original payment method.
Requests made by phone or WhatsApp must be followed up in writing by email so there is a clear record for both sides.
8. Processing & Timelines
| Stage | Timeline |
|---|---|
| Acknowledgement of your request | Within 2 business days |
| Review and written decision | Within 7 business days |
| Refund initiated after approval | Within 5–7 business days |
| Credit appearing in your account | A further 3–10 business days, depending on your bank or card issuer |
- Refunds are made only to the original payment method used for the transaction. If that instrument is closed or expired, we will ask you for verified alternate details.
- We do not issue refunds in cash, and we do not transfer refunds to a third party's account.
- The time taken by your bank, card issuer or UPI provider to post the credit is outside our control.
- We share the refund reference number with you once the refund is initiated so you can track it.
9. Deductions
Where a refund is approved, the following may be deducted:
- Payment gateway charges on the original transaction, typically 2–3% — these are retained by the gateway and are not returned to us;
- Sessions or milestones already delivered, charged at the agreed rate;
- Third-party costs already committed on your behalf;
- Bank charges on the outward remittance, where applicable, particularly for international transfers.
GST charged on the original invoice is refunded proportionately with the refunded amount, and a credit note is issued in accordance with GST rules.
We will always show you the deduction breakdown in writing before processing, so there are no surprises.
10. Failed & Duplicate Payments
- Payment debited but not confirmed. If money left your account but you did not receive a confirmation, contact us with the transaction ID. Such payments are usually auto-reversed by the gateway within 5–7 business days. If it does not reverse, we will trace it with the gateway and refund it.
- Duplicate payment. Charged twice for the same enrolment or invoice? Tell us and we will refund the duplicate in full, with no deductions, within 5–7 business days of verification.
- Wrong amount. If you paid more than the invoiced amount, we refund the excess in full or, if you prefer, adjust it against your next instalment.
11. Chargebacks
If you believe a charge is wrong, please contact us first. We can almost always resolve it faster and more simply than a bank dispute.
Raising a chargeback without first contacting us may result in your access to services being suspended while the dispute is investigated. We will respond to the bank with the enrolment record, delivery evidence and this policy. Where a chargeback is found to be unjustified, we reserve the right to recover the amount together with any dispute fee levied on us, and to decline future engagements.
12. Disputes
If you disagree with a refund decision, reply to our written decision within 15 days setting out why. Your request will be reviewed afresh by the proprietor, and we will respond within a further 15 days.
Unresolved disputes are governed by clause 18 of our Terms & Conditions — Indian law, with exclusive jurisdiction of the courts at Bahadurgarh, Haryana, India.
13. Contact Us
For anything related to cancellations or refunds:
- Entity: Webphiser Software & Education Services
- Email: contact@webphiser.com (subject: "Refund Request")
- Phone: +91 9205823124
- Address: House No 123, Sector 6, Bahadurgarh, Haryana 124507, India
- Hours: Monday to Saturday, 9:00 AM – 7:00 PM IST